Auto Service Scheduler - Growth, Stability & Perks

Krause Auto Group; Huntersville, Northern (NC, KY); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

HSA contributions

Dental & vision insurance

Disability insurance

401(k)

Paid vacation and holidays

Career advancement opportunities

Employee discounts

Team events

Family-owned culture

Career stability

Supportive environment

Job summary

Krause Auto Group is seeking an Automotive Service Department Scheduler to join our growing service team. This role focuses on scheduling service appointments, following up on maintenance needs, and maintaining consistent customer communication throughout the service process.

The ideal candidate is organized, customer-focused, and eager to contribute to a fast-paced, growth-oriented automotive group with multi-brand capabilities.

Qualifications

• Strong customer service and communication skills.
• Proficiency with Outlook, Excel, Google Sheets, and Word.
• Excellent phone etiquette and active listening skills.
• Ability to organize and multitask in a fast-paced environment.

Responsibilities

• Answer incoming calls and assist customers with scheduling service appointments.
• Schedule appointments based on shop capacity, technician availability, and workflow guidelines.
• Respond quickly to customer inquiries via phone, internet scheduling, or live chat.
• Confirm scheduled appointments and follow up on missed appointments.
• Assist customers with questions regarding vehicle maintenance recommendations and service needs.

Skills

Customer service

Communication

Phone etiquette

Organizational skills

Multitasking

Team player

Punctuality

Attention to detail

Tools

Outlook

Excel

Google Sheets

Word

Job description

Krause Auto Group is seeking an Automotive Service Department Scheduler to join our growing service team. This role focuses on scheduling service appointments, following up on maintenance needs, and maintaining consistent customer communication throughout the service process.

The ideal candidate is organized, customer-focused, and eager to contribute to a fast-paced, growth-oriented automotive group with multi-brand capabilities.