Auto Service & Sales Technician

The Pep Boys Manny Moe & Jack of California; South Ogden (UT); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life insurance

401(k) with company match

PTO and holiday pay

On-demand pay (DailyPay)

Part-time reduced benefits

Job summary

The Pep Boys Manny Moe & Jack of California is hiring to contribute to growth by engaging customers, sharing expert product and service knowledge, and following up at the service desk, sales floor, and register. This role emphasizes customer care, accuracy in work orders, and reliable service delivery.

Candidates should have a high school diploma, a valid driver's license, and at least one year in automotive sales or service.

Qualifications

• High school diploma or equivalent required.
• Valid Driver's License.
• One year of related experience in the automotive service environment.
• One year of sales experience preferred.
• Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.

Responsibilities

• First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
• Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
• Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
• Follow all policies and procedures related to cash, credit, check, refund and return policies.
• Conduct and perform routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter, and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
• Maintaining a constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
• Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
• Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
• Key holder and responsible for basic and detailed opening and closing responsibilities.
• Maintain an organized and neat shop.
• Adhere to all company policies, procedures, safety, and environmental rules.
• Other duties as assigned.

Skills

Customer service

Sales experience

Mathematical ability

Education

High school diploma or equivalent

Job description

The Pep Boys Manny Moe & Jack of California is hiring to contribute to growth by engaging customers, sharing expert product and service knowledge, and following up at the service desk, sales floor, and register. This role emphasizes customer care, accuracy in work orders, and reliable service delivery.

Candidates should have a high school diploma, a valid driver's license, and at least one year in automotive sales or service.