Auto Service & Sales Tech — Front Desk & Repairs

The Pep Boys Manny Moe & Jack of California; Orland Park (IL); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life Insurance

Short Term Disability

401(k) with company match

PTO & holidays

DailyPay

Job summary

Pep Boys is seeking a customer-focused associate to engage customers at the service desk, on the sales floor, and at the register. You’ll present parts and services, schedule appointments, and help customers run their cars at peak efficiency, while following company standards.

Ideal candidates have a high school diploma (or equivalent), a valid driver’s license, and at least one year in automotive service or sales. Strong math skills help calculate discounts and commissions.

Qualifications

• High school diploma or equivalent required.
• Valid Driver's License.
• One year of related experience in the automotive service environment.
• One year of sales experience preferred.
• Must have basic knowledge and understanding of mathematical concepts and ability to apply formulas for commissions and discounts.

Responsibilities

• First point of contact for customers on the phone and in the store. Engage customers, schedule appointments, build trust, understand needs, communicate processes and timelines, and sell parts and services.
• Organize and supervise service business transactions, conduct vehicle inspections, and manage knowledge of parts and services.
• Assist in customer care, work orders, register assistance, and store maintenance under management.
• Follow all cash, credit, check, refund and return policies and address customer service issues with management.
• Perform routine express automotive services (tire mounting/balancing, rotations, oil changes, fluids, filters, bulbs, testing).
• Maintain safety procedures and ensure proper torque and service execution per SOPs.
• Collaborate with management to maintain a safe, legal, and healthy work environment.
• Communicate effectively with associates, management, and customers; retain and apply information.
• Open/close responsibilities as a key holder; maintain organized and neat shop.

Skills

Customer service

Sales experience

Mathematical aptitude

Communication skills

Education

High school diploma or equivalent

Job description

Pep Boys is seeking a customer-focused associate to engage customers at the service desk, on the sales floor, and at the register. You’ll present parts and services, schedule appointments, and help customers run their cars at peak efficiency, while following company standards.

Ideal candidates have a high school diploma (or equivalent), a valid driver’s license, and at least one year in automotive service or sales. Strong math skills help calculate discounts and commissions.