Automotive Service & Customer Experience Specialist

The Pep Boys Manny Moe & Jack of California; Santee (CA); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

PTO

DailyPay

Life insurance

Short Term Disability

Job summary

The Pep Boys Manny Moe & Jack of California is seeking a customer-focused associate to be the first point of contact for customers both over the phone and in-store. You will engage customers, schedule appointments, and sell parts and services to keep vehicles running at peak efficiency.

You will support service desk and sales floor operations, handle cash/register transactions, and assist with store maintenance while following company policies and safety standards.

Qualifications

• High school diploma or equivalent required.
• Valid Driver's License.
• One year of related experience in automotive service.
• One year of sales experience preferred.
• Must have basic math to calculate commissions and discounts.

Responsibilities

• First point of contact for customers by phone and in-store; engage customers, schedule appointments, and sell parts and services.
• Organize and manage service business through work orders, register transactions, and knowledge of parts and services.
• Assist management with customer care, work orders, and store operations.
• Adhere to cash, credit, and return policies; address customer issues and opportunities.
• Perform express automotive services and vehicle inspections, including tires, oil changes, and inspections.

Skills

Customer service

Sales experience

Communication

Cash handling

Problem solving

Education

High school diploma or equivalent

Tools

Cash register

POS system

Job description

The Pep Boys Manny Moe & Jack of California is seeking a customer-focused associate to be the first point of contact for customers both over the phone and in-store. You will engage customers, schedule appointments, and sell parts and services to keep vehicles running at peak efficiency.

You will support service desk and sales floor operations, handle cash/register transactions, and assist with store maintenance while following company policies and safety standards.