Auto Service Manager: Lead Tech Team & Flexible Schedule

Bridgestone Americas; Brooklyn Center (MN); On-site; USD 64,985,524 - 97,394,942; Full time

Benefits offered by this job

Medical, dental and vision starting at

Paid vacation and holidays

ASE certifications on-the-job training

Flexible work schedule

401(k) match

Daily pay (on-demand) program

Job summary

Bridgestone Americas is seeking a Service Manager for Bridgestone Retail Operations to lead auto service teams in a fast-paced store. You will assign work, coach technicians, and ensure high customer satisfaction through proactive communication and quality service.

This role emphasizes recruiting skilled technicians, managing scheduling and inventory, driving sales, and maintaining compliance with standards while upholding Bridgestone values.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.
• Must have valid automotive driver's license at all times in order to test drive customer's vehicles.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns.
• Develop understanding of business operations in the automotive service environment and enhance efficiency.
• Drive sales through proactive customer interactions, vehicle inspections, and front/back shop coordination.
• Provide insights to the front of the shop to facilitate product and service sales.

Skills

Auto service experience

Leadership

Customer service

Inventory management

Scheduling

Recruiting technicians

Communication skills

Driver's license

Education

High School diploma

Two-year degree preferred

Job description

Bridgestone Americas is seeking a Service Manager for Bridgestone Retail Operations to lead auto service teams in a fast-paced store. You will assign work, coach technicians, and ensure high customer satisfaction through proactive communication and quality service.

This role emphasizes recruiting skilled technicians, managing scheduling and inventory, driving sales, and maintaining compliance with standards while upholding Bridgestone values.