Auto Service Manager: Lead Techs & Customer Care

Bridgestone Americas; Stone Mountain (GA); On-site; USD 41,000 - 61,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Paid vacation and holidays

ASE certifications

Flexible schedule

401(k) match

On-demand pay

Job summary

Bridgestone Americas is seeking an experienced Auto Service Manager to lead a team of technicians and coordinate customer interactions. You will manage scheduling, training, and performance while ensuring quality standards and high customer satisfaction.

This role blends technical expertise with strong people skills to drive service excellence. As part of Bridgestone Retail Operations, you’ll contribute to sales goals, oversee daily operations, and mentor staff to deliver exceptional automotive

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Willingness to continue education and stay current in automotive repair issues.
• Must have valid automotive driver’s license at all times to test drive vehicles.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention and customer satisfaction.
• Maintain compliance with quality standards and company policies.
• Drive sales through proactive customer interactions and suggestive selling of parts/services.
• Serve as the primary contact for customer inquiries and feedback and manage end-to-end customer interactions.

Skills

Leadership

Customer service

Scheduling

Team coaching

Communication

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone Americas is seeking an experienced Auto Service Manager to lead a team of technicians and coordinate customer interactions. You will manage scheduling, training, and performance while ensuring quality standards and high customer satisfaction.

This role blends technical expertise with strong people skills to drive service excellence. As part of Bridgestone Retail Operations, you’ll contribute to sales goals, oversee daily operations, and mentor staff to deliver exceptional automotive