Auto Service Manager: Lead Techs & Elevate Customer Care

Bridgestone Americas, Inc.; Alpharetta (GA); On-site; USD 29,000 - 47,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting

Paid vacation and holidays

On-the-job training and ASE

Flexible work schedule

401(k) match

On demand pay (daily pay)

Job summary

Bridgestone Retail Operations (BSRO) in Alpharetta, GA seeks a Service Manager to lead auto service staff and manage customer relationships. You will supervise technicians, coach staff, and assist with parts and equipment purchases.

The role emphasizes scheduling, training, and ensuring high customer satisfaction, with a focus on revenue growth and efficient store operations. A valid driver's license is required.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Willingness to continue education and stay current in automotive repair issues.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Manage all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries and feedback.
• Develop understanding of business operations from paperwork to financial transactions and policy adherence.
• Enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions and thorough vehicle inspections.

Skills

Auto service leadership

Customer communication

Inventory management

Scheduling

Team coaching

Recruitment of technicians

Problem solving

Driver's license

Education

High School Diploma or equivalent

2 year degree or equivalent (preferred)

Job description

Bridgestone Retail Operations (BSRO) in Alpharetta, GA seeks a Service Manager to lead auto service staff and manage customer relationships. You will supervise technicians, coach staff, and assist with parts and equipment purchases.

The role emphasizes scheduling, training, and ensuring high customer satisfaction, with a focus on revenue growth and efficient store operations. A valid driver's license is required.