Auto Service Manager: Lead Techs, Delight Customers

Bridgestone America, Inc.; Village of Wappingers Falls (NY); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

On-the-job training and ASE training

Flexible work schedule

401(k) match

On-demand pay

Job summary

Bridgestone Retail Operations (BSRO) in Nashville, TN, is looking for an experienced service manager to lead auto service staff, coach technicians, and supervise parts procurement. You will drive customer satisfaction and oversee scheduling, training, and staffing to deliver high-quality service.

The role emphasizes leadership, skilled communication, and a commitment to safety and quality standards. A high school diploma is required, with ASE certifications supported by the company.

Qualifications

• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving – customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians successfully.
• Willingness to continue education and remain current in automotive repair issues.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.

Skills

Auto service experience

Customer service

Leadership

Inventory management

Scheduling

Communication

Recruitment

Driver's license

Education

High school diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone Retail Operations (BSRO) in Nashville, TN, is looking for an experienced service manager to lead auto service staff, coach technicians, and supervise parts procurement. You will drive customer satisfaction and oversee scheduling, training, and staffing to deliver high-quality service.

The role emphasizes leadership, skilled communication, and a commitment to safety and quality standards. A high school diploma is required, with ASE certifications supported by the company.