Auto Service Manager: Lead Techs, Grow & Delight Customers

Bridgestone America, Inc.; Tupelo (MS); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting

Paid vacation and holidays

On‑job training and ASE certifications

Flexible work schedule

401(k) match

On demand pay (daily pay) program

Job summary

Bridgestone Americas, Inc. in Nashville, TN seeks an experienced Auto Service Manager to lead technicians, manage customer relationships, and drive store performance. Responsibilities include hiring, training, scheduling, and ensuring quality service while achieving high customer loyalty and revenue growth.

The role emphasizes teamwork, adherence to policies, and ongoing professional development in automotive repair.

Qualifications

• High School Diploma or equivalent required; 4 years auto service tech experience.
• 1 year in service manager or service writer role preferred; ability to lead teams.
• Strong problem solving for customer complaints and effective communication.
• Ability to recruit and select technicians and manage scheduling/inventory.
• Willingness to continue education and stay current in auto repair issues.
• Valid automotive driver's license to test drive customer vehicles.

Responsibilities

• Assign and schedule work duties to auto service staff per skill level.
• Serve all automotive service needs of customers and lead the team.
• Oversee hiring and training of auto service staff and maintain quality standards.
• Aim for high teammate retention and exceptional customer satisfaction.
• Manage customer interactions, feedback, and follow-up to foster loyalty.
• Understand store operations, paperwork, and financial transactions.
• Enhance efficiency and communication between front and back shop to drive sales.
• Provide insights to improve product and service revenues.

Skills

Leadership

Customer service

Communication

Inventory management

Scheduling

Recruitment

Problem solving

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone Americas, Inc. in Nashville, TN seeks an experienced Auto Service Manager to lead technicians, manage customer relationships, and drive store performance. Responsibilities include hiring, training, scheduling, and ensuring quality service while achieving high customer loyalty and revenue growth.

The role emphasizes teamwork, adherence to policies, and ongoing professional development in automotive repair.