Auto Service Manager — Lead Technicians & Customer Delight

Bridgestone America, Inc.; Houston (TX); On-site; USD 33,000 - 49,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting

Paid vacation and holidays

On-the-job training and ASE trainings

Flexible work schedule

401(k) match

On demand pay (daily pay)

Job summary

Bridgestone America, Inc. in Nashville, Tennessee is seeking a Service Manager to oversee auto service staff, coordinate repairs, and act as a liaison between technicians and customers.

You will recruit, coach and supervise technicians, manage parts and equipment, drive service quality and customer satisfaction, and help grow store revenue through proactive client interactions.

Relevant experience and a willingness to continue education in automotive repair are required.

Qualifications

• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Ability to recruit and select technicians according to store requirements.
• Willingness to continue education and stay current in automotive repair issues.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.
• Use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

Problem solving - customer complaints

Lead and coach others

Customer communication

Inventory & scheduling management

Education

2 year degree or equivalent

Job description

Bridgestone America, Inc. in Nashville, Tennessee is seeking a Service Manager to oversee auto service staff, coordinate repairs, and act as a liaison between technicians and customers.

You will recruit, coach and supervise technicians, manage parts and equipment, drive service quality and customer satisfaction, and help grow store revenue through proactive client interactions.

Relevant experience and a willingness to continue education in automotive repair are required.