Auto Service Manager: Lead Techs, Delight Customers

Bridgestone Americas; Charlotte (NC); On-site; USD 59,116,000 - 88,541,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting

Paid vacation and holidays

On-the-job ASE certifications

Flexible work schedule

401(k) match

On demand pay (daily pay)

Job summary

Bridgestone Americas, Inc. in Nashville, TN, is seeking an experienced Auto Service Manager to lead a skilled team of technicians, schedule workloads, and ensure top-tier customer satisfaction. You will coordinate between technicians and customers, manage inventory and training, and help drive store performance through strong leadership and service excellence.

The role emphasizes coaching, hiring, and developing staff while maintaining quality standards and a focus on safety and customer care.

Qualifications

• High School Diploma or equivalent.

Responsibilities

• Assign and schedule work duties to auto service staff according to skill level.
• Oversee customer interactions and automotive service needs.
• Lead and train an effective auto service team.
• Maintain high teammate retention.
• Ensure compliance with quality standards.
• Manage customer relations, proactive communication, and issue resolution to drive satisfaction.
• Act as primary contact for customer inquiries and feedback, building loyalty.
• Understand operations from paperwork to financial transactions to improve efficiency.
• Drive sales through proactive customer interactions and vehicle inspections.
• Assist front-of-shop with product and service upsell to boost revenue.

Skills

People skills

Leadership

Customer service

Recruitment

Driver's license

Inventory management

Scheduling

Auto repair knowledge

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone Americas, Inc. in Nashville, TN, is seeking an experienced Auto Service Manager to lead a skilled team of technicians, schedule workloads, and ensure top-tier customer satisfaction. You will coordinate between technicians and customers, manage inventory and training, and help drive store performance through strong leadership and service excellence.

The role emphasizes coaching, hiring, and developing staff while maintaining quality standards and a focus on safety and customer care.