Auto Service Manager | Lead Techs & Customer Experience

Bridgestone America, Inc.; Lanham, Greenbelt (MD, MD); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting

Paid vacation and holidays

On-the-job training and ASE certs

Flexible work schedule

401(k) match

On demand pay (daily pay)

Job summary

Bridgestone America, Inc. in Nashville, TN, is seeking a full-time Auto Service Manager to lead technicians, manage customer relationships, and supervise parts purchases. You will recruit, coach, and oversee staff while ensuring quality service and adherence to standards.

The role focuses on assigning tasks, driving customer satisfaction, inventory control, and frontline collaboration to optimize store performance.

Qualifications

• High School Diploma or equivalent required.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Strong problem-solving skills for customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Ability to lead and coach others.
• Teammate and customer communication skills.
• Ability to recruit and select technicians.
• Willingness to continue education and stay current in auto repair issues.
• Must have valid automotive driver’s license to test drive vehicles.

Responsibilities

• Assign and schedule work duties to auto service staff according to skill level.
• Serve all automotive service needs of customers.
• Oversee hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention through proactive communication and issue resolution.
• Serve as primary contact for customer inquiries and feedback to build loyalty.
• Manage paperwork, financial transactions, and store policy adherence.
• Enhance efficiency and seamless store operations.
• Drive sales through proactive customer interactions and vehicle inspections.

Skills

Customer service

Leadership

Scheduling

Inventory management

Recruiting

Driver's license

Communication

Education

High School Diploma or equivalent

2 year degree or equivalent (preferred)

Job description

Bridgestone America, Inc. in Nashville, TN, is seeking a full-time Auto Service Manager to lead technicians, manage customer relationships, and supervise parts purchases. You will recruit, coach, and oversee staff while ensuring quality service and adherence to standards.

The role focuses on assigning tasks, driving customer satisfaction, inventory control, and frontline collaboration to optimize store performance.