Auto Service Manager: Lead Techs & Customer Loyalty

Bridgestone America, Inc.; Nokomis (FL); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting

Paid vacation and holidays

On-the-job training and company-funded

Flexible work schedule

401(k) match

Daily pay (on-demand pay)

Job summary

Bridgestone Americas, Inc. in Nashville, TN seeks a Service Manager to lead the auto service team, supervise technicians, and enhance customer satisfaction. You will coordinate service delivery, manage parts purchases, and coach staff to achieve high performance.

The role emphasizes hands-on leadership, strong customer communication, and adherence to safety and quality standards within a busy store environment.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.

Responsibilities

• Assign and schedule work duties to auto service staff.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.
• Use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

Customer service

Leadership

Communication

Problem solving

Inventory management

Education

High School Diploma or equivalent

2 year degree (preferred)

Job description

Bridgestone Americas, Inc. in Nashville, TN seeks a Service Manager to lead the auto service team, supervise technicians, and enhance customer satisfaction. You will coordinate service delivery, manage parts purchases, and coach staff to achieve high performance.

The role emphasizes hands-on leadership, strong customer communication, and adherence to safety and quality standards within a busy store environment.