Auto Service Manager — Lead Tech Team & Customer Care

Bridgestone America, Inc.; Spring Valley (KY); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid vacation

ASE certifications

Flexible schedule

401(k) match

Daily pay

Job summary

Bridgestone Americas, Inc. based in Nashville, TN, seeks an experienced Service Manager to lead auto service operations. You will manage technicians, coach staff, and coordinate parts with customers and front office to ensure seamless service experiences.

Qualifications include 4 years of auto service experience and 1 year in a supervisory role, plus strong problem-solving and communication skills. Competitive compensation and benefits are offered.

Qualifications

• High School Diploma or equivalent.
• 4 years auto service technical experience.
• 1 year service manager or service writer experience.
• Problem solving for customer complaints.
• Ability to recruit and select technicians.
• Willingness to continue education and stay current in automotive repair.

Responsibilities

• Assign and schedule work duties to auto service staff according to skill level.
• Oversee auto service needs of customers and service quality.
• Lead and train an effective auto service team and manage hiring.
• Drive customer satisfaction and retention through proactive communication.
• Manage paperwork, financial transactions, and store policy adherence.
• Facilitate front/back shop collaboration to optimize revenue.

Skills

Customer service

Leadership

Team coaching

Scheduling

Inventory management

Recruitment

Communication

Driver's license

Education

High School Diploma

2 year degree

Tools

ASE certifications

Job description

Bridgestone Americas, Inc. based in Nashville, TN, seeks an experienced Service Manager to lead auto service operations. You will manage technicians, coach staff, and coordinate parts with customers and front office to ensure seamless service experiences.

Qualifications include 4 years of auto service experience and 1 year in a supervisory role, plus strong problem-solving and communication skills. Competitive compensation and benefits are offered.