Auto Service Manager — Lead Techs & Customer Care

Bridgestone America, Inc.; Town of Middleton (WI); On-site; USD 59,027,000 - 88,541,000; Full time

Benefits offered by this job

Sign-on bonus

Medical, Dental and Vision

On-the-job training and ASE

401(k) match

Flexible work schedule

On-demand pay

Job summary

Bridgestone America, Inc. is seeking a Service Manager in Middleton, WI who will combine automotive repair expertise with strong people skills to manage customer relationships and supervise vehicle technicians. You will coach, train and schedule staff while assisting with parts and equipment purchases.

The role includes leading hiring, driving customer satisfaction, and improving store operations. A sign-on bonus is offered, with comprehensive benefits and ongoing ASE training opportunities.

Qualifications

• High School Diploma or equivalent.
• 2 year degree or equivalent preferred.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Willingness to continue education and remain current in automotive repair issues.
• Must have valid automotive driver's license at all times in order to test drive customer's vehicles.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Education

High School Diploma or equivalent

2 year degree or equivalent

Tools

Automotive repair

Job description

Bridgestone America, Inc. is seeking a Service Manager in Middleton, WI who will combine automotive repair expertise with strong people skills to manage customer relationships and supervise vehicle technicians. You will coach, train and schedule staff while assisting with parts and equipment purchases.

The role includes leading hiring, driving customer satisfaction, and improving store operations. A sign-on bonus is offered, with comprehensive benefits and ongoing ASE training opportunities.