Auto Service Manager: Lead Tech Team & Customer Experience

Bridgestone Americas; Madison (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting

Paid vacation and holidays

ASE certifications

Flexible work schedule

401(k) match

Daily pay program

Job summary

Bridgestone Retail Operations is seeking a skilled service leader in Madison, WI to manage auto service teams, improve customer satisfaction and drive sales. You will supervise technicians, coordinate parts, train staff, and ensure quality standards while delivering outstanding service in a busy retail setting.

The role emphasizes hiring and coaching, inventory control, safety compliance, and strong communication with customers and teammates to build long-term relationships and loyalty.

Qualifications

• High School Diploma or equivalent is required.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians successfully according to store requirements.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions.
• Serve as the primary point of contact for customer inquiries and feedback.
• Develop understanding of business operations in the automotive service environment.
• Drive sales through proactive customer interactions and vehicle inspections.
• Provide insights to the front of the shop to facilitate product and service sales.

Skills

Customer service

Leadership

Problem solving

Inventory management

Communication

Recruiting technicians

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone Retail Operations is seeking a skilled service leader in Madison, WI to manage auto service teams, improve customer satisfaction and drive sales. You will supervise technicians, coordinate parts, train staff, and ensure quality standards while delivering outstanding service in a busy retail setting.

The role emphasizes hiring and coaching, inventory control, safety compliance, and strong communication with customers and teammates to build long-term relationships and loyalty.