Auto Service Manager: Lead Technicians & Elevate Customer Care

Bridgestone America, Inc.; Chicago (IL); On-site; USD 64,930,000 - 97,396,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Paid vacation

ASE certs

401k match

On-demand pay

Job summary

Bridgestone America, Inc. in Chicago is seeking an experienced Auto Service Manager to oversee a busy Bridgestone service center.

You will supervise technicians, coach staff, manage parts and workflow, and ensure high quality repairs for customers. This role emphasizes leadership, training, and daily operational excellence, with a focus on delivering outstanding customer satisfaction and strong teamwork in a fast-paced retail environment.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.
• Must have valid automotive driver's license at all times in order to test drive customer's vehicles.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

Auto service experience

Leadership coaching

Customer service

Inventory management

Recruitment

Communication skills

Education commitment

Education

High School Diploma

2-year degree or equivalent

Job description

Bridgestone America, Inc. in Chicago is seeking an experienced Auto Service Manager to oversee a busy Bridgestone service center.

You will supervise technicians, coach staff, manage parts and workflow, and ensure high quality repairs for customers. This role emphasizes leadership, training, and daily operational excellence, with a focus on delivering outstanding customer satisfaction and strong teamwork in a fast-paced retail environment.