Auto Service Manager: Lead Technicians & Customer Success

Bridgestone America, Inc.; San Mateo (CA); On-site; USD 34,440 - 50,971; Full time

Benefits offered by this job

Medical, Dental and Vision

Paid vacation and holidays

ASE certifications

401(k) match

On-demand pay

Job summary

Bridgestone America, Inc. in California seeks a Service Manager to lead auto service staff, schedule work, and ensure top customer satisfaction. You will recruit, train and coach technicians, oversee parts and equipment purchases, and drive sales through proactive customer interactions.

The role requires 4 years of auto service experience and at least 1 year in a supervisory or service-writer role, plus a high school diploma. Bridgestone offers competitive compensation and robust benefits.

Qualifications

• 4 years auto service technical experience.
• 1 year service manager or service writer experience.
• High school diploma or equivalent.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention and customer satisfaction.
• Manage paperwork, financial transactions, and adherence to company policies.
• Drive sales through proactive customer interactions and shop communications.

Skills

Customer service

Leadership

Communication

Problem solving

Inventory management

Education

Two-year degree or equivalent

Job description

Bridgestone America, Inc. in California seeks a Service Manager to lead auto service staff, schedule work, and ensure top customer satisfaction. You will recruit, train and coach technicians, oversee parts and equipment purchases, and drive sales through proactive customer interactions.

The role requires 4 years of auto service experience and at least 1 year in a supervisory or service-writer role, plus a high school diploma. Bridgestone offers competitive compensation and robust benefits.