Auto Service Manager: Lead Technicians & Customer Care

Bridgestone Americas, Inc.; Pittsburgh (Allegheny County); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Medical, Dental and Vision starting at

Paid vacation and holidays

On-the-job ASE certifications

Flexible work schedule

401(k) match

Daily pay option

Job summary

Bridgestone Americas, Inc. in Nashville, TN, is seeking a Service Manager to lead an auto service team and manage customer relationships. You will supervise technicians, coach staff, and help purchase parts while ensuring quality, efficiency and high customer satisfaction.

Expect responsibilities including scheduling, hiring, training, and maintaining standards. A High School diploma and 4 years in auto service are required, with ASE certifications supported by on‑the‑job training.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.
• Must have valid automotive driver's license at all times in order to test drive customer's vehicles.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns.
• Develop understanding of business operations in the automotive service environment.
• Use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions and thorough vehicle inspections, facilitating communication between back and front of the shop.

Skills

Customer service

Leadership

Communication

Inventory management

Scheduling

Training

Driver's license

Recruitment

Problem solving

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone Americas, Inc. in Nashville, TN, is seeking a Service Manager to lead an auto service team and manage customer relationships. You will supervise technicians, coach staff, and help purchase parts while ensuring quality, efficiency and high customer satisfaction.

Expect responsibilities including scheduling, hiring, training, and maintaining standards. A High School diploma and 4 years in auto service are required, with ASE certifications supported by on‑the‑job training.