Auto Service Manager: Lead Technicians & Customer Care

Bridgestone Americas, Inc.; United States; Presencial; USD 35.000 - 54.000; Jornada completa

Descripción de la vacante

Bridgestone Retail Operations (BSRO) in the United States seeks a Service Manager with strong auto repair knowledge and people skills to lead technicians and manage customer relationships. The role will guide service operations, ensure quality, and drive customer satisfaction.

The position emphasizes hiring and training, teamwork, and driving store profitability through proactive service and sales, while maintaining adherence to standards.

Formación

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints; aptitude to manage inventory, scheduling, equipment maintenance.
• Ability to lead and coach others and strong teammate/customer communication skills.
• Ability to recruit and select technicians; valid driver’s license at all times.

Responsabilidades

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention and exceptional customer satisfaction.
• Drive sales through proactive customer interactions and thorough vehicle inspections.

Conocimientos

Customer service

Leadership

Scheduling

Inventory management

Communication

Problem solving

Tech coaching

Educación

High School Diploma or equivalent

Descripción del empleo

Bridgestone Retail Operations (BSRO) in the United States seeks a Service Manager with strong auto repair knowledge and people skills to lead technicians and manage customer relationships. The role will guide service operations, ensure quality, and drive customer satisfaction.

The position emphasizes hiring and training, teamwork, and driving store profitability through proactive service and sales, while maintaining adherence to standards.