Auto Service Manager - Lead Technician Team

Bridgestone Americas, Inc.; Lisle (IL); Sur place; USD 35 000 - 54 000; Plein temps

Avantages offerts par ce poste

Medical, Dental and Vision - Starting

Paid vacation and holidays

On-the-job training and ASE certs

401(k) match

On demand pay

Résumé du poste

Bridgestone Retail Operations (BSRO) in Lisle, IL is seeking an experienced Service Manager to blend deep auto repair knowledge with strong people skills. You will lead technicians, coach staff, and supervise parts and equipment purchases while helping deliver excellent customer service.

The role emphasizes scheduling, inventory management, training, and maintaining quality standards to ensure satisfaction and loyalty.

Qualifications

• High School Diploma or equivalent.
• 4 years auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.

Responsabilités

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Connaissances

Customer service

Team leadership

Problem solving

Formation

High School Diploma or equivalent

2 year degree or equivalent

Description du poste

Bridgestone Retail Operations (BSRO) in Lisle, IL is seeking an experienced Service Manager to blend deep auto repair knowledge with strong people skills. You will lead technicians, coach staff, and supervise parts and equipment purchases while helping deliver excellent customer service.

The role emphasizes scheduling, inventory management, training, and maintaining quality standards to ensure satisfaction and loyalty.