Auto Service Manager | Lead Tech Teams

Bridgestone Americas, Inc.; Columbia City (IN); On-site; USD 29,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting

Paid vacation and holidays

On-the-job training and ASE certs

401(k) match

On demand pay (daily pay)

Job summary

Bridgestone Retail Operations (BSRO) in Nashville, TN is seeking a Service Manager/Service Writer to lead technicians, train staff, and ensure high-quality customer service. You will schedule work, oversee hiring, and manage daily operations to optimize service delivery and store profitability.

Ideal candidates bring 4+ years in auto service, strong leadership, and a commitment to ongoing ASE certification. This full-time role offers competitive pay and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent required; technical know‑how and automotive service experience preferred.
• Ability to recruit, select and coach technicians; lead front‑line team efforts.
• Demonstrated problem solving for customer complaints and service issues.
• Experience with inventory, scheduling, and equipment maintenance.

Responsibilities

• Assign and schedule work duties to auto service staff by skill level.
• Sserve all automotive service needs of customers.
• Oversee hiring and training of an effective auto service team.
• Ensure high teammate retention and quality standards.
• Maintain compliance with quality standards.
• Manage customer interactions to ensure satisfaction and retention.
• Be main contact for customer inquiries and feedback.
• Understand business operations from paperwork to financials and policies.
• Enhance efficiency and seamless store operations.
• Drive sales through proactive customer interactions and vehicle inspections.
• Provide insights to front of shop to boost revenue.

Skills

Customer service

Problem solving

Leadership

Scheduling

Inventory management

Staff coaching

Communication

Education

High School Diploma or equivalent

2 year degree or equivalent

Tools

ASE certifications

Job description

Bridgestone Retail Operations (BSRO) in Nashville, TN is seeking a Service Manager/Service Writer to lead technicians, train staff, and ensure high-quality customer service. You will schedule work, oversee hiring, and manage daily operations to optimize service delivery and store profitability.

Ideal candidates bring 4+ years in auto service, strong leadership, and a commitment to ongoing ASE certification. This full-time role offers competitive pay and a comprehensive benefits package.