Auto Service Manager - Lead Tech Team (Flexible Schedule)

Bridgestone; Cincinnati (OH); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

Paid vacation

ASE certifications

Flexible schedule

401(k) match

On-the-job training

Daily pay option

Job summary

Bridgestone Retail Operations (BSRO) is seeking a service leadership professional to manage customer relationships and supervise auto service technicians. You'll assist with parts purchases, coach staff, and drive service quality while maintaining strong customer satisfaction.

The role blends people leadership with hands-on shop oversight. Join a company committed to training, benefits, and a supportive team culture that values integrity and teamwork.

Qualifications

• High School diploma or equivalent required.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Ability to recruit and select technicians.
• Willingness to continue education in automotive repair.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Manage customer interactions to ensure satisfaction and retention.
• Serve as primary contact for customer inquiries and concerns.
• Understand business operations from paperwork to financial transactions.
• Drive sales through proactive customer interactions and vehicle inspections.
• Support front of shop with product and service sales insights.

Skills

Customer service

Team leadership

Coaching

Scheduling

Communication

Inventory management

Education

High School Diploma or equivalent

Two-year degree or equivalent

Job description

Bridgestone Retail Operations (BSRO) is seeking a service leadership professional to manage customer relationships and supervise auto service technicians. You'll assist with parts purchases, coach staff, and drive service quality while maintaining strong customer satisfaction.

The role blends people leadership with hands-on shop oversight. Join a company committed to training, benefits, and a supportive team culture that values integrity and teamwork.