Auto Service Manager — Lead Tech Team (Flexible Schedule)

Bridgestone Americas; Town of Florida (NY); On-site; USD 27,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental and Vision - Starting1

Paid vacation and holidays

On-the-job training and ASE trainings

Flexible work schedule

401(k) match

On demand pay (daily pay)

Job summary

Bridgestone Retail Operations (BSRO) in the United States is seeking a Service Manager to oversee auto service teams, schedule work, and ensure high customer satisfaction. You will recruit, coach technicians, manage inventory, and collaborate with front-office staff to maximize revenue and loyalty.

The role emphasizes leadership, coaching, and operational excellence, with a competitive pay range and a focus on safety and compliance in a busy store environment.

Qualifications

• High School Diploma or equivalent is required.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience preferred.
• Strong problem solving for customer complaints and service issues.
• Aptitude to manage inventory, scheduling and equipment maintenance.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions.
• Serve as the primary point of contact for customer inquiries and feedback.
• Develop understanding of business operations in the automotive service environment and workflows.

Skills

Leadership

Customer service

Scheduling

Inventory management

Communication

Team coaching

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone Retail Operations (BSRO) in the United States is seeking a Service Manager to oversee auto service teams, schedule work, and ensure high customer satisfaction. You will recruit, coach technicians, manage inventory, and collaborate with front-office staff to maximize revenue and loyalty.

The role emphasizes leadership, coaching, and operational excellence, with a competitive pay range and a focus on safety and compliance in a busy store environment.