Auto Service Manager — Lead Tech Team & Customer Experience

Bridgestone Americas, Inc.; Omaha (NE); Hybrid; USD 27,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting

Paid vacation and holidays

On-the-job training and ASE trainings

Flexible work schedule

401(k) match

On demand pay (daily pay)

Job summary

Bridgestone Americas, Inc. is seeking a Service Manager to lead automotive service operations in our Omaha, NE retail location.

You will manage customer relationships, supervise technicians, and coordinate parts and equipment purchases to ensure top-quality service. The role requires strong people skills, prior auto service management or writing experience, and the ability to recruit technicians while maintaining high safety and quality standards.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Must have valid automotive driver's license.
• Willingness to continue education and remain current in automotive repair issues.
• Ability to recruit and select technicians successfully according to store requirements.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

People management

Customer service

Auto repair

Scheduling

Team leadership

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone Americas, Inc. is seeking a Service Manager to lead automotive service operations in our Omaha, NE retail location.

You will manage customer relationships, supervise technicians, and coordinate parts and equipment purchases to ensure top-quality service. The role requires strong people skills, prior auto service management or writing experience, and the ability to recruit technicians while maintaining high safety and quality standards.