Auto Service Manager — Lead Tech Team & Customer Experience

Bridgestone Americas; Cedar Park (TX); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting

Paid vacation and holidays

On-the-job training and ASE trainings

Flexible work schedule

401(k) match

On-demand pay (daily pay)

Job summary

Bridgestone Retail Operations (BSRO) in Cedar Park, TX is seeking an experienced Service Manager to lead our auto service team while delivering exceptional customer care. You’ll schedule work, coach technicians, and collaborate with customers to ensure quality repairs and satisfaction.

The role requires strong leadership, at least 4 years in auto service, and a track record of hiring, training, and maintaining high standards.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Ability to manage inventory, scheduling and equipment maintenance.
• Capacity to lead and coach others and recruit technicians.
• Must have valid driver's license and willingness to continue education.

Responsibilities

• Assign and schedule work duties to auto service staff.
• Serve all automotive service needs of customers.
• Oversee hiring and training of auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure customer satisfaction and retention through effective interactions.
• Serve as primary contact for customer inquiries.
• Develop understanding of operations to enhance efficiency.
• Drive sales through vehicle inspections and front-back shop communication.
• Provide insights to front of shop to optimize revenue.

Skills

Leadership

Customer service

Communication

Team supervision

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone Retail Operations (BSRO) in Cedar Park, TX is seeking an experienced Service Manager to lead our auto service team while delivering exceptional customer care. You’ll schedule work, coach technicians, and collaborate with customers to ensure quality repairs and satisfaction.

The role requires strong leadership, at least 4 years in auto service, and a track record of hiring, training, and maintaining high standards.