Auto Service Manager: Lead Tech Team & Customer Care

Bridgestone Americas; Saint Peters (MO); Presencial; USD 32.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental and Vision – Starting

Paid vacation and holidays

ASE certifications funded by company

Flexible work schedule

401(k) match

On demand pay (daily pay) program

Descripción de la vacante

Bridgestone Americas is seeking an experienced Auto Service Manager in Saint Peters, MO. You will lead technician teams, manage customer relationships, and oversee service operations while driving sales and maintaining quality standards.

The role requires strong leadership, hands-on automotive knowledge, and a focus on customer satisfaction. Competitive pay and comprehensive benefits support long-term growth within the Bridgestone network.

Formación

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance.
• Capacity to lead and coach others.
• Willingness to continue education and remain current in automotive repair issues.
• Must have valid automotive driver's license at all times in order to test drive customer's vehicles.

Responsabilidades

• Assign and schedule work duties to auto service staff.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions.
• Serve as the primary point of contact for customer inquiries and concerns.
• Develop understanding of business operations in the automotive service environment.
• Drive sales through proactive customer interactions and vehicle inspections.
• Provide insights to front of shop to facilitate product and service sales.
• Problem solving - customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance.
• Capacity to lead and coach others.

Conocimientos

People leadership

Customer service

Communication

Inventory management

Problem solving

Scheduling

Training

Automotive knowledge

Educación

High School Diploma or equivalent

2 year degree or equivalent

Descripción del empleo

Bridgestone Americas is seeking an experienced Auto Service Manager in Saint Peters, MO. You will lead technician teams, manage customer relationships, and oversee service operations while driving sales and maintaining quality standards.

The role requires strong leadership, hands-on automotive knowledge, and a focus on customer satisfaction. Competitive pay and comprehensive benefits support long-term growth within the Bridgestone network.