Auto Service Manager | Lead Tech Team & Customer Care

Bridgestone; Nora (IL); Presencial; USD 30 000 - 47 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental and Vision - Starting

Paid vacation and holidays

On-the-job training and ASE trainings

Flexible work schedule

401(k) match

On demand pay (daily pay) program

Resumo da oferta

Bridgestone Retail Operations (BSRO) in the United States seeks a Service Manager/Service Writer with automotive repair expertise to lead technicians, coach staff, and coordinate parts purchases while delivering exceptional customer service.

You will schedule duties, oversee hiring and training, drive sales, and maintain quality and safety standards to ensure customer satisfaction and retention in a fast-paced automotive service environment.

Qualificações

• High School Diploma or equivalent required.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints; ability to manage inventory, scheduling, and equipment maintenance.
• Ability to lead and coach others; strong teammate and customer communication skills.
• Ability to recruit and select technicians according to store requirements.
• Willingness to continue education and stay current in automotive repair issues.
• Must have valid automotive driver's license to test drive vehicles.

Responsabilidades

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by managing all customer interactions.
• Serve as primary contact for customer inquiries and feedback.
• Develop understanding of business operations and enhance efficiency in store operations.
• Drive sales through proactive customer interactions and vehicle inspections.
• Provide insights to the front of the shop to facilitate product and service sales.

Conhecimentos

Problem solving

Inventory management

Scheduling

Equipment maintenance

Leadership

Communication skills

Recruiting technicians

Formação académica

High School Diploma or equivalent

2 year degree or equivalent

Descrição da oferta de emprego

Bridgestone Retail Operations (BSRO) in the United States seeks a Service Manager/Service Writer with automotive repair expertise to lead technicians, coach staff, and coordinate parts purchases while delivering exceptional customer service.

You will schedule duties, oversee hiring and training, drive sales, and maintain quality and safety standards to ensure customer satisfaction and retention in a fast-paced automotive service environment.