Auto Service Manager | Lead Team & Elevate Customer Care

Long-Lewis Career; Decatur (AL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k) with company match

Paid time off and holidays

Job summary

Long-Lewis of Decatur is seeking a Customer Service Manager to lead, coach and inspire our service team in the service department. You’ll be the go‑to person for turning tough situations into great experiences and making every customer feel taken care of.

If you love building strong teams and delivering top‑notch service, we want to meet you! This full-time, on-site role offers a $50,000–$60,000 salary, plus bonus opportunity up to $70,000 total, along with health, dental and vision insurance

Qualifications

• 2+ years of customer service management experience.
• Degree in Management or related field preferred.
• Strong leadership and people development skills.
• Excellent communication and interpersonal skills.
• Ability to stay calm under pressure and solve problems.
• Experience with service software and office productivity tools.

Responsibilities

• Lead, train and mentor a customer service team in the service department.
• Coach team through performance reviews and day-to-day feedback.
• Handle complex customer issues and escalations promptly.
• Build relationships with customers to ensure personalized service.
• Improve service procedures and standards with best practices.
• Turn feedback into changes that raise service levels.
• Track service metrics and share reports on wins and opportunities.
• Lead training on new products and customer service techniques.
• Collaborate with Service, Sales, Finance and Maintenance for seamless experience.

Skills

Customer service management

Leadership

Communication

Problem solving

Multitasking

Microsoft Office

Customer service software

Education

High School or better

Tools

Microsoft Office

Customer service software

Job description

Long-Lewis of Decatur is seeking a Customer Service Manager to lead, coach and inspire our service team in the service department. You’ll be the go‑to person for turning tough situations into great experiences and making every customer feel taken care of.

If you love building strong teams and delivering top‑notch service, we want to meet you! This full-time, on-site role offers a $50,000–$60,000 salary, plus bonus opportunity up to $70,000 total, along with health, dental and vision insurance