Customer Service Manager - Lead & Elevate Auto Experience

Long Lewis Auto Group; Decatur (AL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off and holidays

Job summary

Long-Lewis of Decatur is seeking a Customer Service Manager to lead, coach and inspire the service team in our dealership. You will guide daily operations, resolve escalations and ensure every customer feels well cared for.

Ideal candidates bring 2+ years in customer service management, a degree in management, and strong leadership and communication skills. Health, dental and vision insurance, 401(k), PTO and holidays are offered.

Qualifications

• 2+ years of customer service management experience.
• Automotive experience is a big plus.
• Degree in Management or related field preferred.
• Strong leadership, communication and people skills.

Responsibilities

• Lead, train and mentor a customer service team that delivers top‑notch service.
• Coach your team through regular performance reviews and day‑to‑day feedback.
• Step in on complex customer issues and escalations, and resolve them quickly.
• Build relationships with customers to ensure personalized service.
• Improve service procedures, policies and standards with fresh ideas.
• Turn customer feedback into real changes that raise the bar.
• Track service metrics and share reports on wins and opportunities.
• Create and lead training on new products, services and customer service techniques.
• Collaborate with Service, Sales, Finance and Maintenance for a seamless experience.
• Oversee customer service software and tools to keep operations running.
• Ensure all service activities follow dealership policies and regulations.

Skills

Customer service mgmt

Leadership

Communication

Problem solving

Coaching

Education

High School or better

Job description

Long-Lewis of Decatur is seeking a Customer Service Manager to lead, coach and inspire the service team in our dealership. You will guide daily operations, resolve escalations and ensure every customer feels well cared for.

Ideal candidates bring 2+ years in customer service management, a degree in management, and strong leadership and communication skills. Health, dental and vision insurance, 401(k), PTO and holidays are offered.