Automotive Service Manager: Lead Team & Customer Care

Crown Toyota; Decatur (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Miles Chevrolet in Decatur, IL is seeking a dedicated Service Manager to lead the daily operations of the service department, ensure high-quality service, and drive customer satisfaction.

You will coach the service team, manage scheduling, and collaborate with parts and sales to optimize workflow, while maintaining records and ensuring safety and standards. Strong leadership and communication skills are required; automotive service knowledge is preferred.

Qualifications

• Proven experience in a service management or supervisory role in the automotive industry.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service abilities.
• Ability to multitask and manage multiple priorities in a fast-paced environment.
• Knowledge of automotive service procedures and industry standards.

Responsibilities

• Oversee daily operations of the service department to ensure quality service.
• Lead, train, and develop service team members to meet goals.
• Schedule and coordinate service appointments for efficiency.
• Communicate effectively with customers to understand needs and resolve issues.
• Collaborate with parts and sales to support dealership operations.
• Maintain records and prepare reports on department performance.
• Ensure compliance with policies, safety regulations, and standards.

Skills

Leadership

Communication

Customer service

Interpersonal skills

Multitasking

Tools

DMS software

Microsoft Office

Job description

Miles Chevrolet in Decatur, IL is seeking a dedicated Service Manager to lead the daily operations of the service department, ensure high-quality service, and drive customer satisfaction.

You will coach the service team, manage scheduling, and collaborate with parts and sales to optimize workflow, while maintaining records and ensuring safety and standards. Strong leadership and communication skills are required; automotive service knowledge is preferred.