Decatur - Customer Service Manager - Full Time

Long Lewis Auto Group; Decatur (AL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off and holidays

Job summary

Long-Lewis of Decatur is seeking a Customer Service Manager to lead, coach and inspire the service team in our dealership. You will guide daily operations, resolve escalations and ensure every customer feels well cared for.

Ideal candidates bring 2+ years in customer service management, a degree in management, and strong leadership and communication skills. Health, dental and vision insurance, 401(k), PTO and holidays are offered.

Qualifications

• 2+ years of customer service management experience.
• Automotive experience is a big plus.
• Degree in Management or related field preferred.
• Strong leadership, communication and people skills.

Responsibilities

• Lead, train and mentor a customer service team that delivers top‑notch service.
• Coach your team through regular performance reviews and day‑to‑day feedback.
• Step in on complex customer issues and escalations, and resolve them quickly.
• Build relationships with customers to ensure personalized service.
• Improve service procedures, policies and standards with fresh ideas.
• Turn customer feedback into real changes that raise the bar.
• Track service metrics and share reports on wins and opportunities.
• Create and lead training on new products, services and customer service techniques.
• Collaborate with Service, Sales, Finance and Maintenance for a seamless experience.
• Oversee customer service software and tools to keep operations running.
• Ensure all service activities follow dealership policies and regulations.

Skills

Customer service mgmt

Leadership

Communication

Problem solving

Coaching

Education

High School or better

Job description

Locations

Showing 1 location

Decatur, AL 35603, USA

• On-site
• GENERAL
• Full-Time

Description

Lead the team that keeps our service customers coming back! Long-Lewis of Decatur is looking for a Customer Service Manager to lead, coach and inspire our customer service team in the service department. You’ll be the go‑to person for turning tough situations into great experiences and making every customer feel taken care of. If you love building strong teams and delivering top‑notch service, we want to meet you!

Why You’ll Love It Here

• Earn $50,000–$60,000 salary, plus bonus opportunity of up to $70,000 total
• Full-time position with a team that has your back
• Lead a team and make a real impact on how we serve our customers
• Grow your career with ongoing training and development

What You’ll Do

• Lead, train and mentor a customer service team that delivers top‑notch service
• Coach your team through regular performance reviews and day‑to‑day feedback
• Step in on complex customer issues and escalations, and resolve them quickly
• Build strong relationships with customers and make sure every one gets personalized service
• Improve our service procedures, policies and standards with fresh ideas and best practices
• Turn customer feedback into real changes that raise the bar
• Track service metrics and trends, and share reports that highlight wins and opportunities
• Create and lead training on new products, services and customer service techniques
• Team up with Service, Sales, Finance and Maintenance to create a seamless customer experience
• Oversee our customer service software and tools to keep things running smoothly
• Make sure all service activities follow dealership policies, industry regulations and legal requirements

What You Bring

• 2+ years of customer service management experience; automotive experience is a big plus!
• A degree in Management or a related field preferred
• Strong leadership skills and a passion for developing people
• Excellent communication and people skills
• A cool head under pressure and a knack for solving problems
• Strong organizational and multitasking skills
• Comfort with customer service software and Microsoft Office
• A customer‑first mindset and the drive to keep making things better
• Health, dental and vision insurance
• 401(k) with company match
• Paid time off and holidays

Behaviors

Functional Expert : Considered a thought leader on a subject

Enthusiastic : Shows intense and eager enjoyment and interest

Thought Provoking : Capable of making others think deeply on a subject

Leader : Inspires teammates to follow them

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Dedicated : Devoted to a task or purpose with loyalty or integrity

Motivations

Self‑Starter : Inspired to perform without outside help

Job Security : Inspired to perform well by the knowledge that your job is safe

Growth Opportunities : Inspired to perform well by the chance to take on more responsibility

Goal Completion : Inspired to perform well by the completion of tasks

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better.

Experience

Required

2 years: Customer Service Management Experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.