Auto Service Department Leader

Hiley Volkswagen of Huntsville; Fort Worth (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) available at most locations

Medical and Dental

Paid Time Off

Competitive Pay

Life Insurance

Professional Development

Job summary

Hiley Automotive Group is seeking a Service Manager to lead the service department, drive revenue growth, and ensure “fix it right the first time.” You will mentor service advisers and technicians, develop annual objectives, and ensure compliance with regulations.

Ideal candidate has dealership management experience, strong leadership, and excellent communication. This role focuses on customer satisfaction and operational efficiency in a fast-paced setting.

Qualifications

• Technical automotive knowledge and hands-on experience.
• Proven leadership and team management skills.
• Ability to manage in a high-volume dealership environment.
• Strong communication and interpersonal abilities.
• Proficient computer skills and familiarity with dealership software.

Responsibilities

• Hire, manage, supervise and monitor the performance of the service department personnel including technicians and advisors
• Establishes service objective by facilitating and developing annual sales and revenue
• Encourage technicians to keep their skills current through training on new systems and components offered by the manufacturer
• Must maintain a professional work environment and motivate employees
• Drive a highly efficient sales and production operation to get customers in and out quickly while ensuring “fix it right the first time”
• Must be familiar with all aspects of the service department, previous management experience is required
• Ensure accurate procedures are followed in the 3 C’s of warranties, complaint, cause, correction
• Establish department goals and objectives
• Measure progress, analyze results and make improvements as needed
• Develop support system to ensure accurate reporting
• must be self-motivated and a team player as well as possess excellent written and verbal communication skills
• Conduct service meetings, manage efficiency and dispatching
• Serve as a liaison between technicians and customers; and ensure that customers receive prompt, courteous, and effective service
• Ensures all required paperwork and records and preparation of documents (forms, reports, etc.) are done properly
• Take ownership of the customer’s experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Required not to only understand and keep abreast of the federal, state, and local regulations that affect their operations, but must also comply with these regulations including hazardous waste disposal, OSHA, Right-to-Know and provide necessary training on these regulations and ethical practices
• Performs other duties as assigned

Skills

Technical automotive knowledge

Leadership

High volume mentality

Fast-paced environment

Communication

Interpersonal skills

Computer skills

Customer satisfaction

Organized

Previous dealership management

Tools

CDK

Job description

Hiley Automotive Group is seeking a Service Manager to lead the service department, drive revenue growth, and ensure “fix it right the first time.” You will mentor service advisers and technicians, develop annual objectives, and ensure compliance with regulations.

Ideal candidate has dealership management experience, strong leadership, and excellent communication. This role focuses on customer satisfaction and operational efficiency in a fast-paced setting.