Auto Service Manager: Lead Team & Customer Experience

Bridgestone America, Inc.; Scottsdale (AZ); Vor Ort; USD 43.000 - 65.000; Vollzeit

Benefits dieser Stelle

Medical, Dental and Vision – Starting

Zusammenfassung

Bridgestone Retail Operations (BSRO) in Scottsdale, AZ seeks an experienced Auto Service Manager to lead technicians, oversee service operations, and drive customer satisfaction. You will coach staff, manage parts and equipment, and coordinate front/back shop activities to optimize revenue and service quality.

The role requires strong leadership, impeccable communication, and a track record of training technicians while ensuring adherence to quality standards and safety.

Qualifikationen

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.
• Must have valid automotive driver's license at all times in order to test drive customer's vehicles.

Aufgaben

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Kenntnisse

Auto service experience

People leadership

Customer service

Scheduling

Inventory management

Communication skills

Team coaching

Test drives

Ausbildung

High School Diploma or equivalent

2 year degree or equivalent

Tools

ASE certifications

Jobbeschreibung

Bridgestone Retail Operations (BSRO) in Scottsdale, AZ seeks an experienced Auto Service Manager to lead technicians, oversee service operations, and drive customer satisfaction. You will coach staff, manage parts and equipment, and coordinate front/back shop activities to optimize revenue and service quality.

The role requires strong leadership, impeccable communication, and a track record of training technicians while ensuring adherence to quality standards and safety.