Service Manager

Bergstrom-Automotiv; Town of Oshkosh (WI); Presencial; USD 60.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Comprehensive benefits

Two weeks PTO

401(k) with company match

Paid holidays

Wellness program

Free team member clinic

Employee assistance program

Career development

Descripción de la vacante

Bergstrom Ford of Oshkosh is seeking a Service Manager to lead our automotive service department, guiding technicians, advisors, and staff to deliver outstanding guest experiences. You will oversee scheduling, inventory, and daily performance while driving quality service and profitability.

The role emphasizes team leadership, customer-focused service delivery, and cross-department collaboration, with a base salary and performance bonus to reach up to $120,000 annually.

Formación

• Proven experience in automotive service management or a similar role with a strong understanding of service operations.
• Excellent leadership, organizational, and communication skills.
• Strong customer service skills, with the ability to handle difficult situations with professionalism and empathy.
• Knowledge of automotive repair processes, systems, and technologies.
• Ability to manage and motivate a team to meet performance goals.
• Strong financial acumen and experience with budgeting and reporting.
• Familiarity with service software and dealership management systems.

Responsabilidades

• Lead and manage the service department team, including technicians, service advisors, and support staff.
• Provide ongoing training, mentorship, and coaching to team members.
• Foster a positive, collaborative work environment focused on teamwork and customer satisfaction.
• Meet or exceed financial goals for the service department, including labor and parts sales.
• Prepare and analyze reports on service department performance, making adjustments as necessary to meet targets.
• Collaborate with the sales, parts, and other departments to ensure smooth transitions and operations.

Conocimientos

Leadership

Organizational

Communication

Customer service

Budgeting

Financial acumen

Service software

Herramientas

Dealership software

Descripción del empleo

Service ManagerBergstrom Ford of OshkoshAt Bergstrom Automotive, we’re proud to be Wisconsin’s largest dealership, setting the standard for exceptional guest experiences. Our team is driven by innovation, integrity, and a dedication to fostering growth and success for our team members. If you’re passionate about delivering outstanding service and growing your career, Bergstrom is the place for you!Key ResponsibilitiesTeam Leadership:Lead and manage the service department team, including technicians, service advisors, and support staff.Provide ongoing training, mentorship, and coaching to team members.Foster a positive, collaborative work environment focused on teamwork and customer satisfaction.Guest Experience & Satisfaction:Ensure a high level of guest satisfaction by addressing concerns, providing timely service updates, and ensuring that all service needs are met.Handle guest complaints or escalations professionally and resolve them in a timely manner.Collaborate with guests to identify their needs and provide personalized service recommendations.Operational Oversight:Oversee the scheduling of service appointments, ensuring that the service department runs efficiently.Manage inventory levels, parts ordering, and ensure that service operations are properly stocked.Monitor daily service department performance, including technician productivity and service quality.Financial Management & Reporting:Meet or exceed financial goals for the service department, including labor and parts sales.Prepare and analyze reports on service department performance, making adjustments as necessary to meet targets.Manage the service department budget, ensuring cost-effective operations.Collaboration with Other Departments:Work closely with the sales team to ensure smooth transitions between sales and service for both new and existing customers.Coordinate with the parts department to ensure that necessary parts are available for repairs and service.Schedule: Monday - Friday 7am - 6pmPay: Annual earning potential of up to $120,000 - annual base salary of $60,000 plus a monthly dealership performance bonusQualificationsProven experience in automotive service management or a similar role, with a strong understanding of service operations.Excellent leadership, organizational, and communication skills.Strong customer service skills, with the ability to handle difficult situations with professionalism and empathy.Knowledge of automotive repair processes, systems, and technologies.Ability to manage and motivate a team to meet performance goals.Strong financial acumen and experience with budgeting and reporting.Familiarity with service software and dealership management systems.Valid driver’s license with a clean driving record.Our Commitment to YouAt Bergstrom Automotive, we value our team members and are dedicated to providing a supportive and rewarding workplace. Here's what you can expect when you join our team:Competitive CompensationComprehensive Benefits: Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for full-time team members)Generous Time Off: Two weeks of PTO starting on your first day (for full-time team members)Exclusive Discounts: Save on vehicles, service, and partsFinancial Security: 401(k) plan with company match (for full-time team members)Work-Life Balance: Paid holidays (for full-time team members)Wellness Support:Wellness ProgramFree Team Member ClinicAccess to a Free Health CoachEmployee Assistance ProgramTeam Recognition: Employee Referral ProgramCareer Development: Ongoing training and opportunities for growth and advancementAt Bergstrom Automotive, we are committed to fostering a culture where our team members thrive both personally and professionally. Join us and be a part of our dynamic, award-winning team!Join Wisconsin’s Largest and Most Award-Winning Automotive Group!Bergstrom Automotive, established in 1982 in Neenah, Wisconsin, has grown to become Wisconsin’s largest automotive group and a top 50 dealer in the United States. With over 2,300 team members across 40 dealerships representing 36 brands in Green Bay, Kaukauna, Appleton, Manitowoc, Neenah, Oshkosh, Madison, and Middleton, we are proud to deliver exceptional guest experiences every day.Our team has been consistently recognized by Automotive News as the top dealership group to work for in Wisconsin and one of the best in the United States. We’ve also earned accolades such as Glassdoor’s “Best Places to Work” award and honors from the Better Business Bureau and Time Magazine.At Bergstrom Automotive, we are deeply committed to giving back to our communities, supporting local organizations such as Make-a-Wish, United Way, and Breast Cancer Research at the Medical College of Wisconsin.Join us and be part of a team dedicated to excellence, integrity, and making a difference both on and off the lot!