Auto Service Manager: Lead Shop & Growth

GreatWater 360 Auto Care; West Chicago (IL); On-site; USD 70,000 - 95,000; Full time

Job summary

Krages Auto Center is seeking a Service Manager to lead daily shop operations and uphold company values while driving service sales. You will manage staff, schedules, training, and performance reviews, ensuring quality workmanship and customer satisfaction.

This role reports to the District Manager and requires strong English communication. A minimum of automotive shop management experience and a high school diploma are required, with responsibilities spanning budgeting, safety, and vendor

Qualifications

• Minimum education: high school diploma or GED; automotive shop management experience required.
• Experience leading shop staff and meeting sales targets.
• Strong knowledge of coaching, performance reviews, and hiring processes.

Responsibilities

• Manages Shop Employees: leads shop staff to meet objectives and sales targets.
• Enforce and maintain company values, policies, and systems.
• Approve timecards, maintain schedules, and manage employment practices with District/Regional Manager.
• Coaches employees not meeting standards; conducts timely performance reviews.
• Manages Shop Workflow with workflow-board and shop management software to optimize throughput.
• Hires, onboards, trains staff and makes hiring recommendations.
• Collaborates on termination decisions with HR and managers.
• Performs inventory management and warranty/vendor credit administration.
• Performs daily cash reconciliation and prepares deposits.
• Routes and approves vendor invoices for payment.
• Sell repairs and services following company guidelines.
• Controls costs while maintaining service and quality standards.
• Handles customer service issues and negative feedback; coaches staff accordingly.
• Recommends shop equipment purchases.
• Maintains shop safety through audits and training.
• Acts as Service Advisor in absence of dedicated advisor.
• Performs other duties as assigned.

Skills

Leadership

Sales

Customer service

P&L management

People management

Coaching

Hiring

Safety audits

Budgeting

Education

High school diploma or GED

Tools

Windows computer

Shop management software

Job description

Krages Auto Center is seeking a Service Manager to lead daily shop operations and uphold company values while driving service sales. You will manage staff, schedules, training, and performance reviews, ensuring quality workmanship and customer satisfaction.

This role reports to the District Manager and requires strong English communication. A minimum of automotive shop management experience and a high school diploma are required, with responsibilities spanning budgeting, safety, and vendor