Automotive Service Manager: Lead Shop & Sales

GreatWater 360 Auto Care; Chicago (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

Krages Auto Center, a Great Water, is seeking a Service Manager to lead the shop, drive repairs sales, and mentor staff. You will oversee daily operations, performance reviews, and workflow efficiency, ensuring customer satisfaction and adherence to company standards.

You will also manage inventory, safety, and vendor relations while supporting the District/Regional Manager on HR matters and coaching teams to achieve sales targets.

Qualifications

• High school diploma or GED is required.
• Must have at least 2 years’ automotive shop management experience.
• Must have at least 1 year experience in any sales role or demonstrate an ability to sell.
• Must be fluent in English, both written and spoken.

Responsibilities

• Lead shop staff and help meet objectives and sales targets.
• Enforce company values, policies, and systems.
• Approve timecards, schedules, and HR practices with District/Regional Manager.
• Coach employees who aren’t meeting standards and conduct timely reviews.
• Manage shop workflow using company systems and dispatch work for optimal results.
• Hire, onboard, train, and onboard new staff; conduct interviews and provide hiring recommendations.
• Collaborate on employee terminations with HR and managers.
• Perform inventory management and warranty/vendor credit administration.
• Handle daily cash reconciliations and deposits; approve vendor invoices.
• Sell repairs and services following company guidelines.
• Control costs while maintaining service quality and customer satisfaction.

Skills

Automotive shop management

Sales

Leadership

Communication

Staff training

Education

High school diploma or GED

Tools

Windows OS

Job description

Krages Auto Center, a Great Water, is seeking a Service Manager to lead the shop, drive repairs sales, and mentor staff. You will oversee daily operations, performance reviews, and workflow efficiency, ensuring customer satisfaction and adherence to company standards.

You will also manage inventory, safety, and vendor relations while supporting the District/Regional Manager on HR matters and coaching teams to achieve sales targets.