Auto Service Lead — Customer Experience & Safety

VIP, Inc.; Brockton, Northern (MA, KY); Hybrid; USD 55,000 - 65,000; Full time

Job summary

VIP, Inc. is seeking an Assistant Manager to act as second in command at the Brockton location, guiding a service team to deliver exceptional customer experiences and high performance.

You will ensure safety, compliance, and application of VIP programs while supporting daily operations and communication across the team. The role requires strong leadership, automotive knowledge, and the ability to train and coach staff to meet VIP standards, with a focus on safety and customer satisfaction.

Qualifications

• Strong people management and leadership skills.
• Excellent verbal and written communication.
• Sound business sense to analyze and solve issues.
• Strong organization and time management.

Responsibilities

• Lead the location in absence of the Service Manager.
• Ensure safety policies and training are followed.
• Educate customers about vehicle conditions and VIP processes.
• Support the Service Manager in building a high-performing team.
• Coordinate training and certifications for associates.
• Ensure LMS and vendor trainings are completed.

Skills

Leadership

Communication

Safety compliance

Team building

Automotive knowledge

Education

Two-year college or technical school program recommended

Job description

VIP, Inc. is seeking an Assistant Manager to act as second in command at the Brockton location, guiding a service team to deliver exceptional customer experiences and high performance.

You will ensure safety, compliance, and application of VIP programs while supporting daily operations and communication across the team. The role requires strong leadership, automotive knowledge, and the ability to train and coach staff to meet VIP standards, with a focus on safety and customer satisfaction.