Customer Service Specialist

Community Automotive Repair; Grand Rapids (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

Community Automotive Repair is seeking a Customer Service Specialist in Grand Rapids, Michigan. In this role, you will be the front-line contact, managing calls and scheduling appointments to ensure smooth operations.

The ideal candidate must have a High School diploma, valid Michigan Driver's License, and strong Microsoft Office skills. Join a busy, supportive team and contribute to an organized and customer-focused service environment.

Qualifications

• High School diploma or equivalent required.
• Valid Michigan Driver’s License necessary.
• Strong computer skills, especially in Microsoft Office, are needed.

Responsibilities

• Manage calls and messages to keep service flow organized.
• Book appointments and communicate next steps clearly.
• Assist service advisors when needed.

Skills

Strong computer skills (Microsoft Office)

Experience with multi-line phone systems

Typing speed of 50 WPM minimum

Able to lift up to 40 lbs

Education

High School diploma or equivalent

Job description

Who We Are

Community Automotive Repair started in 1975. Our automotive repair shop is locally owned and operated. We are adding to our team of highly trained professionals. As a Customer Service Specialist you can expect to join a team of experts. We offer a stable, secure, and safe working environment. We're a very busy shop and need your help to propel us to the next level.

What You’ll Handle

The Customer Service Specialist is the front-line point of contact that keeps our service flow organized and our customers informed. You’ll manage calls and messages, schedule work accurately, and help ensure drop-off and pick-up run smoothly.

• Answer multi-line phones, greet customers, and respond to online inquiries
• Book appointments and communicate next steps clearly
• Assist service advisors and cover for them during vacation or sick time
• Support shop needs, including special projects and helping manage the parking lot layout
• Float to other facilities on an as-needed basis (transportation provided)

Required qualifications

• High School diploma or equivalent
• Valid Michigan Driver’s License
• Strong computer skills (Microsoft Office)
• Experience with multi-line phone systems and office equipment
• Typing speed of 50 WPM minimum
• Able to lift up to 40 lbs

If you’re proactive, positive, and customer-focused, apply today.

Your Typical Day

You start by opening up the front counter and getting systems ready for the day. The morning rush hits: phones ring, customers arrive for drop-off, and you keep things moving without losing accuracy. Between check-ins, you update appointment details, follow up on messages, and keep communication clear and professional.

As the day goes on, you shift between the desk and the shop flow—helping redirect questions, keeping the parking area organized, and jumping onto quick tasks that keep everyone on track. When a service advisor is out, you step in to keep the schedule steady.