Automotive Service Advisor & Team Lead

Moss Bros Auto Group; San Bernardino (CA); On-site; USD 56,000 - 112,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

401(k) Plan

Tuition Assistance

Paid Vacation

Paid Training

Paid Sick Leave

Vehicle Purchase Program

Job summary

Moss Bros Auto Group in Southern California is seeking a Service Manager to oversee service orders and the flow in the drive lane, ensuring customers receive prompt, courteous service. You will take ownership of the customer experience and supervise service staff.

Responsibilities include diagnosing vehicle issues, managing warranty claims, and maintaining high customer satisfaction while coordinating with factory relations. This is a full-time on-site role with a comprehensive benefits package.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Strong time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Consistent record of service and sales success.
• Positive customer satisfaction track record.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver's license.

Responsibilities

• Oversee service orders and flow of Drive Lane, ensuring prompt, courteous service.
• Take ownership of the customer experience and complete additional tasks for a positive impression.
• Provide concierge support for all owner inquiries, in person or by phone.
• Ensure daily technician time inventory is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems and warranties.

Skills

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with你的?

Job description

Moss Bros Auto Group in Southern California is seeking a Service Manager to oversee service orders and the flow in the drive lane, ensuring customers receive prompt, courteous service. You will take ownership of the customer experience and supervise service staff.

Responsibilities include diagnosing vehicle issues, managing warranty claims, and maintaining high customer satisfaction while coordinating with factory relations. This is a full-time on-site role with a comprehensive benefits package.