Automotive Service Operations Manager

Hiley Mazda of Hurst; Fort Worth (TX); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k) available at most locations

Medical and Dental

Paid Time Off

Competitive Pay

Life Insurance

Professional Development

Job summary

The Hiley Automotive Group is seeking a Service Manager to lead the service advisers, technicians and warranty specialists to deliver exceptional value to customers and grow revenue. You will plan, train, and monitor staff, ensure a professional environment, and maintain accountability for daily performance.

Responsibilities include enforcing the 3 C's of warranties, maintaining procedures, and delivering prompt, courteous service while complying with federal, state, and local regulations.

Qualifications

• Technical automotive knowledge.
• Strong leadership and motivational skills.
• High volume mentality and fast-paced environment experience.
• Excellent communication and interpersonal skills.
• CDK experience required.
• Previous dealership management experience.
• Good computer skills.
• Organized and friendly personality.
• Top notch customer satisfaction.

Responsibilities

• Hire, manage, supervise and monitor the performance of the service department personnel.
• Establish service objectives by facilitating and developing annual sales and revenue.
• Encourage technicians to keep their skills current through training on new systems and components offered by the manufacturer.
• Must maintain a professional work environment and motivate employees.
• Drive an efficient sales and production operation to get customers in and out quickly.
• Must be familiar with all aspects of the service department; previous management experience is required.
• Ensure accurate procedures are followed in the 3 C’s of warranties, complaint, cause, correction.
• Establish department goals and objectives; measure progress and implement improvements.
• Develop support system to ensure accurate reporting.
• Must be self-motivated and a team player with excellent written and verbal communication.
• Conduct service meetings, manage efficiency and dispatching.
• Serve as liaison between technicians and customers for prompt, courteous service.
• Ensure all paperwork and records are properly prepared.
• Take ownership of the customer’s experience with additional duties as needed.
• Comply with federal, state, and local regulations including OSHA, Hazardous Waste disposal, Right-to-Know.

Skills

Technical automotive knowledge

Leadership

High volume mentality

Fast-paced environment

Communication & interpersonal skills

Computer skills

Organized & friendly

Dealership management experience

CDK experience

Customer satisfaction

Tools

CDK

Job description

The Hiley Automotive Group is seeking a Service Manager to lead the service advisers, technicians and warranty specialists to deliver exceptional value to customers and grow revenue. You will plan, train, and monitor staff, ensure a professional environment, and maintain accountability for daily performance.

Responsibilities include enforcing the 3 C's of warranties, maintaining procedures, and delivering prompt, courteous service while complying with federal, state, and local regulations.