Auto Service Customer Specialist - Fast-Paced Front Desk

Grease-Monkey; Pocatello (ID); On-site; USD 21,000 - 28,000; Full time

Job summary

Grease Monkey is seeking an outgoing, safe, personable Customer Service Associate to help customers and inform them of what we are working on in their vehicle in a fast-paced environment.

Wage is based on experience; a Service Writer background is a plus but not required. Responsibilities include welcoming customers, presenting services and pricing, keeping customers informed of wait times, reviewing service orders at checkout, and resolving complaints.

Qualifications

• Sales, customer service, and intermediate computing skills required.
• Basic literacy and verbal communication skills.
• Ability to learn and implement multiple software platforms; valid driver’s license and ability to use hand tools.

Responsibilities

• Welcome customers immediately in a professional manner.
• Present service options and pricing during checkout, and explain warranties.
• Maintain communication with waiting customers and keep them informed of wait times.
• Review service orders with customers at checkout and explain services performed.
• Remind departing customers to submit feedback and return.
• Resolve customer complaints and damage claims.

Skills

Sales

Customer Service

Verbal communication

Basic literacy

Ability to learn multiple software

Operate motor vehicles

Use hand tools

Retail automotive center management

Intermediate computing skills

Job description

Grease Monkey is seeking an outgoing, safe, personable Customer Service Associate to help customers and inform them of what we are working on in their vehicle in a fast-paced environment.

Wage is based on experience; a Service Writer background is a plus but not required. Responsibilities include welcoming customers, presenting services and pricing, keeping customers informed of wait times, reviewing service orders at checkout, and resolving complaints.