Customer Service Associate

Grease Monkey Chesterfield; United States; On-site; USD 16,531 - 24,796; Part time

Benefits offered by this job

Bonus based on performance

Employee discounts

Free uniforms

Health insurance

Flexible hours

Opportunities for advancement

Job summary

A local automotive service center seeks a Customer Service Specialist responsible for providing exceptional service and performing light clerical tasks. Candidates should possess strong customer service skills and have basic math and communication abilities. This hourly role involves engaging with customers, processing payments, and maintaining a clean waiting area. The center prioritizes customer satisfaction and offers opportunities for advancement in a team-oriented environment.

Qualifications

• Previous customer service and general office experience necessary.

Responsibilities

• Provide exceptional customer service.
• Maintain communications with waiting customers.
• Educate customers on services and promotions.
• Process payments using the computer system.
• Maintain customer waiting area cleanliness.

Skills

Excellent customer service skills

Basic literacy and math skills

Verbal and written communication skills

Attention to detail and accuracy

Keyboarding skills

Beginning computing skills

Job description

Benefits

• Bonus based on performance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Vision insurance
• Discounted Services for Employees
• Flexible Hours
• Opportunities for Advancement

Essential Duties and Responsibilities

• Provide Exceptional Customer Service
• Maintain communications with waiting customers, keep them informed of wait times, answer questions. Answer telephone, direct calls, and answer customer inquiries.
• Educate customers regarding the condition of fluids and filters, services available, promotions, and product guarantees.
• Remind customers to submit feedback about their visit.
• Thank all departing customers, remind them to return.
• Review Service Order Ticket thoroughly with customers at check-out, explain services performed, purpose of static sticker, and reminder card.
• Process all payments using the computer system and credit card machine.
• Perform courtesy work when needed.
• Assist manager in resolving customer complaints.
• Maintain Customer Waiting Area
• Make coffee; keep fresh coffee available at all times.
• Clean and straighten the coffee service area. Clean and straighten waiting room chairs and tables.
• Clean waiting area restrooms, and stock restroom supplies a minimum of three times during the day.
• Stock and maintain current reading materials ensuring it is appropriate for children.
• Stock supply of cups, creamer, sugar, and stirrers.
• Maintain Front Office Area
• Clean and straighten countertop and desk.
• Clean computer and equipment.
• File and organize paperwork (assist manager).
• Stock Service Order Tickets.
• Input vendor shipments on computer.

Other Duties and Responsibilities

• Place customer quality assurance calls, write customer thank you notes.
• General center maintenance and cleaning duties.
• Attend crew meetings as required.
• Run errands and perform other duties as assigned by a Supervisor.

Job Qualifications

• Excellent customer service skills
• Basic literacy (ready, writing, math skills), Verbal and written communication skills, Keyboarding skills, Beginning computing skills
• Attention to detail and accuracy
• Previous customer service and general office experience necessary

Working Conditions

Equipment Used: Computer. Environment: Some exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.

Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and keyboarding.

Position Overview

The Customer Service Specialist is responsible for all aspects of customer service in a Grease Monkey center, and light clerical duties. This is an hourly position.

Company Information

Company Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey® International, LLC is the nation’s largest independent franchisor of automotive oil change centers serving more than 2 million customers each year. Our Grease Monkey® Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey® Technician Training & Certification Program. Grease Monkey® certified pit crews offer drivers an exceptional experience, delivered with speed and precision.

All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.