Customer Service Associate-1511

THRESHOLD AUTOMOTIVE SERVICE LLC; Twin Falls (ID); On-site; USD 19,000 - 23,000; Full time

Job summary

THRESHOLD AUTOMOTIVE SERVICE LLC is seeking a Customer Service Associate for a full-time position in Twin Falls, ID. The role involves greeting customers professionally, explaining services and pricing, and guiding them through the checkout process in a fast-paced automotive environment.

Responsibilities include maintaining clear communication with customers, presenting service options, and resolving complaints while encouraging feedback and repeat visits.

Qualifications

• Basic literacy (reading, writing, math skills)
• Verbal communication skills
• Ability to learn and implement multiple software platforms
• Ability to operate motor vehicles and use mechanical hand tools
• Previous experience managing a retail automotive center or related business

Responsibilities

• Welcome customers in a professional manner and explain Grease Monkey services and pricing.
• Maintain communication with waiting customers and keep them informed of wait times.
• Review service orders with customers at checkout and explain services performed.
• Remind departing customers to submit feedback and to return.
• Resolve customer complaints and damage claims.

Skills

Customer service

Employee relations

Computing skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Associate-1511

Full Time Twin Falls, ID, US

4 days ago Requisition ID: 1088

Salary Range: $14.00 To $17.00 Hourly

Job Description

• Grease Monkey is looking for an outgoing, safe, personable and friendly customer service associate with a great work ethic to help the customer and inform them of what we are working on in their vehicle in a fast-paced environment.
• MUST be reliable, and MUST love taking care of customers.
• Service writer is a plus but not necessary. Wage is based on previous experience.

Responsibilities:

• Customer Relations

Welcome customers immediately in a professional manner. requirements, Grease Monkey services and pricing during the Welcome, Wait/Show and Departure.

• Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection.
• Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers.
• Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card.
• Remind departing customers to submit feedback about their visit.
• Thank all departing customers and remind them to return.
• Resolve customer complaints and damage claims.

Qualifications

• Skills: Employee Relations, Customer Service, Intermediate Computing skills
• Basic literacy (ready, writing, math skills); Verbal communication skills
• Ability to learn and implement multiple software platforms.
• Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools
• Previous experience managing a retail automotive center or equivalent related business required

Working Conditions

Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.

Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.