Customer Service Associate

Automatic Data Processing, Inc.; Idaho Falls (ID); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Paid training

Career growth

Competitive pay

Team environment

Job summary

Grease Monkey in Idaho Falls is seeking a dedicated Customer Service Associate to join our fast-paced automotive shop. You will greet customers, answer questions, and learn maintenance processes under experienced staff.

This full-time, on-site role offers paid on-the-job training, career growth opportunities, and competitive pay starting at $13 per hour, with potential to earn more based on experience and shop needs.

Qualifications

• Positive attitude and driven mindset.
• Strong communication with customers and team.
• Dependability: punctual and reliable.
• Physical capability: stand, lift up to 50 lbs.

Responsibilities

• Deliver exceptional customer service to every customer.
• Learn automotive maintenance processes alongside experienced team.
• Maintain a clean, organized, and safe shop environment.
• Communicate effectively with teammates to perform maintenance.

Skills

Positive attitude

Communication

Dependability

Physical stamina

Driver's license

Customer service

Tools

Software platforms

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Associate

Full Time Idaho Falls, ID, US

30+ days ago Requisition ID: 1072

Salary Range: $16.00 To $20.00 Hourly

At Grease Monkey, we believe that great service starts with great people. While we are in the automotive care business, our focus is taking care of people, both our customers and our team. We pride ourselves on fast, honest, and friendly service, and we provide a supportive environment where you can learn valuable skills, grow professionally, and build a career.

Who We Are Looking For

• Take Initiative: You don't wait to be told what to do. When you see something that needs cleaning, organizing, or fixing, you step up and do it.
• Are Customer-Focused: You enjoy meeting people, greeting them with a warm and welcoming smile, and making sure they have an outstanding experience.
• Have a Strong Work Ethic: You take pride in doing honest, quality work every day and showing up reliably for your team.
• Are Eager to Learn: You bring a positive, open-minded attitude and are excited to absorb new knowledge and master new processes on the job.

What You’ll Do

• Deliver Exceptional Customer Service: Warmly greet every customer who arrives, answer basic questions, and ensure they feel welcomed and valued.
• Master the Process: Work side-by-side with our experienced team to learn step-by-step automotive maintenance processes, including oil changes, fluid checks, tire rotations, and safety inspections.
• Keep Things Running Smoothly: Proactively maintain a clean, organized, and safe shop environment and pit area.
• Work as a Team: Communicate effectively with teammates to perform fast, accurate, and high-quality preventative maintenance.

Qualifications & Requirements

• Positive Attitude & Driven Mindset: A proactive personality and a genuine desire to learn and succeed.
• Strong Communication: Ability to speak comfortably and courteously with customers and team members.
• Dependability: Punctual, reliable, and ready to work with a strong sense of responsibility.
• Physical Capability: Ability to stand for long periods, work in a fast-paced shop environment, and lift up to 50 lbs.
• Valid Driver’s License (preferred/required depending on shop needs).
• Grease Monkey is looking for an outgoing, safe, personable and friendly customer service associate with a great work ethic to help the customer and inform them of what we are working on in their vehicle in a fast-paced environment.
• MUST be reliable, and MUST love taking care of customers.
• Service writer is a plus but not necessary. Wage is based on previous experience.

What We Offer

• Paid On-the-Job Training: Comprehensive training in automotive preventative maintenance—no prior mechanic experience needed!
• Career Growth: Opportunities for advancement into supervisor, assistant manager, or manager roles.
• Competitive Pay & Incentives: Starts at $13 and goes up, plus employee discounts.
• Supportive Team Environment: A friendly, fast-paced work environment where hard work and initiative are noticed and rewarded.

Ready to Join the Team?

If you are dependable, proactive, and ready to learn valuable skills while helping customers every day, we want to hear from you!

Responsibilities

• Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection.
• Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers.
• Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card.
• Remind departing customers to submit feedback about their visit.
• Thank all departing customers and remind them to return.
• Resolve customer complaints and damage claims.

Qualifications

• Skills: Sales, Customer Service, Intermediate Computing skills
• Basic literacy (ready, writing, math skills); Verbal communication skills
• Ability to learn and implement multiple software platforms.
• Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools
• Previous experience managing a retail automotive center or equivalent related business required

Working Conditions

Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.

Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.