Full-Time Automotive Customer Service Associate – Aurora

Grease-Monkey; Aurora (CO); On-site; USD 26,000 - 29,000; Full time

Job summary

Grease Monkey in Aurora, CO is seeking an outgoing, customer-focused Service Writer to support customers and explain services and pricing in a fast-paced shop environment.

The role emphasizes reliability, strong communication, and the ability to manage multiple software platforms; prior experience in retail automotive center management is preferred but not required. You will greet customers, review service orders, and ensure a positive experience from arrival to departure.

Qualifications

• Basic literacy and math skills with verbal communication ability.
• Ability to learn and implement multiple software platforms.
• Experience managing a retail automotive center or equivalent business required.

Responsibilities

• Welcome customers in a professional manner and explain Grease Monkey services and pricing.
• Present air filters and other parts for customer inspection.
• Maintain communications with waiting customers and manage wait times.
• Explain services performed, warranties, and checkout details.
• Encourage customer feedback and ensure satisfaction.
• Resolve customer complaints and damage claims.

Skills

Business Management

Employee Relations

Customer Service

Computing skills

Job description

Grease Monkey in Aurora, CO is seeking an outgoing, customer-focused Service Writer to support customers and explain services and pricing in a fast-paced shop environment.

The role emphasizes reliability, strong communication, and the ability to manage multiple software platforms; prior experience in retail automotive center management is preferred but not required. You will greet customers, review service orders, and ensure a positive experience from arrival to departure.