Grease Monkey Customer Service Advisor

Grease Monkey 1456; Ogden (UT); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Free uniforms

Training & development

Job summary

A local automotive service provider in Ogden, Utah, is seeking a customer service associate. The role involves welcoming customers, informing them about vehicle services, managing customer relations, and resolving complaints in a fast-paced environment. Successful candidates should possess strong customer service skills, automotive experience, and be able to operate vehicles and mechanical tools. The position offers $14-20 per hour based on experience, along with benefits such as performance-based bonuses and employee discounts.

Qualifications

• Basic literacy (reading, writing, math skills); verbal communication skills.
• Ability to learn and implement multiple software platforms.
• Ability and licensed to operate motor vehicles; proper use of mechanical hand tools.
• Previous experience managing a retail automotive center or equivalent required.

Responsibilities

• Welcome customers professionally and keep them informed of the service process.
• Present services for customer inspection and explain them at check-out.
• Maintain communication with customers about waiting times and ensure a clean atmosphere.
• Resolve customer complaints and damage claims.

Skills

Business Management

Employee Relations

Customer Service

Intermediate Computing skills

Job description

Benefits

• Bonus based on performance
• Employee discounts
• Free uniforms
• Training & development

Position Overview

Grease Monkey is looking for an outgoing, safe, personable, and friendly customer service associate with a great work ethic to help the customer and inform them of what we are working on in their vehicle in a fast‑paced environment.

Responsibilities

• Customer Relations: Welcome customers immediately in a professional manner and keep the guest informed through the whole process during the Welcome, Wait/Show and Departure.
• Present air filter, cabin air filter, and breather, for customer inspection.
• Maintain communication with waiting customers, keep them informed of waiting times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers.
• Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check‑out, explain services performed, purpose of static sticker and reminder card.
• Remind departing customers to submit feedback about their visit.
• Thank all departing customers and remind them to return.
• Resolve customer complaints and damage claims.

Qualifications

• Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing skills
• Basic literacy (ready, writing, math skills); Verbal communication skills
• Ability to learn and implement multiple software platforms.
• Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools
• Previous experience managing a retail automotive center or equivalent related business required

Working Conditions

Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.

Physical Activities: Position requires good, corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.

• MUST be reliable and MUST love taking care of customers.
• Service writer is a plus but not necessary.

Wage is based on previous experience. $14‑20 per hour depending on experience.