Auto Service Concierge — Customer Experience Pro

CarMax; Tolleson (AZ); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation time

Holiday time

Job summary

CarMax is seeking a Customer Advisor in Tolleson, AZ, to serve as the primary liaison between customers and technicians and to ensure transparency throughout the service and repair process.

The role emphasizes delivering an iconic customer experience, handling repair orders, providing vehicle status updates, and assisting with ESP claims while working in a fast-paced environment. CarMax values safety and customer-centric service.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service focus delivering an iconic experience.
• Ability to read and maintain accurate records with basic computer skills.
• Collaborative mindset across departments.
• Able to multitask in a fast-paced environment.
• Willing to work nights, weekends, and holidays.
• Commitment to safety and PPE usage.

Responsibilities

• Greet service customers and deliver outstanding service.
• Assist with incoming calls and update vehicle status.
• Create and process repair orders; route to technicians; finalize documentation.
• Consult on repairs and ESP claim approvals.
• Handle service payments and cash management.
• Balance multiple priorities in a high-energy setting.
• Follow EH&S requirements and keep area clean.

Skills

Communication skills

Customer service

Record keeping

Cross-department collaboration

Multitasking

Safety awareness

Flexibility

Job description

CarMax is seeking a Customer Advisor in Tolleson, AZ, to serve as the primary liaison between customers and technicians and to ensure transparency throughout the service and repair process.

The role emphasizes delivering an iconic customer experience, handling repair orders, providing vehicle status updates, and assisting with ESP claims while working in a fast-paced environment. CarMax values safety and customer-centric service.