Auto Service Concierge & Customer Experience Lead

#1 COCHRAN INFINITI MONROEVILLE; Monroeville (Allegheny County); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Parental leave

401(k) with company match

Career growth opportunities

Competitive pay plan

Job summary

#1 Cochran Infiniti Monroeville is seeking a Service Advisor to own the customer experience in the service lane. You’ll be the first point of contact, guiding vehicle owners from greeting through repair process, ensuring seamless communication and service flow.

You will coordinate appointments, obtain vehicle data, and explain repairs with a friendly, professional demeanor. Prior dealership advisor experience is a plus, and benefits include health insurance, PTO, and growth opportunities.

Qualifications

• Organized and friendly personality.
• Excellent time management skills.
• Fantastic communication skills with customers and colleagues.
• Demonstrated ability to work on a team.
• Professional and energetic work-style.
• Previous dealership service advisor experience is a plus.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt, courteous service.
• Take ownership of the customer's experience and perform related tasks to leave a positive impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Schedule service appointments using the scheduling system.
• Obtain customer history and vehicle data before arrival when possible.
• Greet customers, collect vehicle information, and document needs on repair orders.
• Explain care and maintenance per manufacturer specifications.
• Review Multi-Point Inspection and obtain authorization for repairs.

Skills

Organized & friendly

Time management

Communication skills

Teamwork

Professional & energetic

Dealership service advisor experience

Job description

#1 Cochran Infiniti Monroeville is seeking a Service Advisor to own the customer experience in the service lane. You’ll be the first point of contact, guiding vehicle owners from greeting through repair process, ensuring seamless communication and service flow.

You will coordinate appointments, obtain vehicle data, and explain repairs with a friendly, professional demeanor. Prior dealership advisor experience is a plus, and benefits include health insurance, PTO, and growth opportunities.