Automotive Service Concierge Assistant

Holman Enterprises

Maple Shade Township (NJ)

On-site

USD 31,000 - 41,000

Full time

7 days ago

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Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

401(k)

Job summary

Holman INFINITI in New Jersey is seeking a friendly Assistant Service Advisor to join our luxury service team. You will greet customers, identify service needs, and educate on maintenance while coordinating with technicians to ensure clear communication and timely support.

Ideal candidates bring at least 2 years of customer service experience, strong communication, and a valid driver's license. We offer a supportive, team-oriented environment with opportunities for growth within a family-owned,

Qualifications

High school diploma or equivalent.
Strong interpersonal, verbal, and written communication skills.
Excellent customer service and relationship-building abilities.
Ability to work effectively in a fast-paced, team-oriented environment.

Responsibilities

Greet customers and provide a welcoming, professional service experience.
Assist customers in person and over the phone to identify service needs and ensure timely support.
Utilize a consultative approach to educate customers on recommended maintenance, repairs, and vehicle care.
Act as a liaison between customers and service technicians to facilitate clear communication and expectations.
Provide administrative and operational support to Service Advisors.
Assist service customers when their assigned advisor is unavailable, ensuring a seamless customer experience.
Maintain accurate customer and service records within dealership systems.